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24 HOUR CANCELLATION POLICY
Your appointments are very important to the Lily Lee, MD team members, it is reserved especially for you; we understand that sometimes schedules adjustments are necessary and therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour notice will result in a charge of $25.00.
- “NO SHOWS” will be charged $50.00
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedule filled, thus better serving everyone.
As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We accept Care Credit.